Metro PCS Complaints and Reviews

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Metro PCS
Main address: PO Box 601119 75360 Dallas TX
1-888-8metro8 (1-888-863-8768), ,
  • 252+34 mobile complaints
  • $63.6K claimed losses
  • $222 average
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  • 1 day ago
  • Cellular Phone
  • Bothell, Washington
  • Customer Care
  • 16

I am a MetroPCS customer. I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account though​ ​i had not made any change nor i requested for any change. I am the single account user who solely maintains my own account. When i called customer care, they asked me the high security password and i gave mine the one i used to have since 3 months. Looks like that high... Read more

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metro pos is getting worse by the day. i have 3 lines and consider myself lucky if one of the phones actually works! customer service is bs and only there to make it seem like they care. can't wait to get rid off them! Add comment

     

  • Sep 09
  • Cellular Phone
  • Los Angeles, California
  • Magic Jack
  • 17

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know that you do, in fact, get what you pay for. I ordered two phones from Metro PCS and when I received my order, a week later than the promised second day delivery, there was only one phone although the packing slip showed two. When I finally got through to a live person at... Read more

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  • Sep 09
  • Cellular Phone
  • Cincinnati, Ohio
  • Phone Activation
  • 3

Well i bought 2 phone July 24th and had to upgrade tp better phones before a week was over. So i bought 2 more phones was told they would work fine in my home towm Fremont Ohio. They dont get data in my area but they tell me before tbat it will work i gave my address before buying.They say i have to be on their sdrvice for 90 days.Before i go an activate with new provider.The customer care says... Read more

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I went to the airport rd location in allentown pa store was suppossed to open at 10am instead it did not open till 11am. Why post that the store opens at 10am and not open on time???? Add comment

     

  • Sep 07
  • Cellular Phone
  • Bad Phone Service
  • 1
  • 1
  • 8

I'VE BEEN A METRO PCS CUSTOMER SINCE 2007 AND I HAVE NEVER HAD A GOOD EXPERIENCE WITH THE COMPANY. I HAVE BEEN FORCED TO UPGRADE TWICE, PROMISED A REBATE, AND HAVE BEEN DENIED A REBATE ON BOTH OCCASIONS. I HAVE NEVER HAD GOOD RECEPTION, OR GOOD INTERNET DATA, EVEN THOUGH I PAY FOR THE MOST EXPENSIVE PLAN. I HAVE WASTED MORE THAN $8000.00 ON SUCH *** OF A SERVICE THAT I COULD TAKE THEM TO COURT!... Read more

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  • Sep 07
  • Cellular Phone
  • Phone Upgrade
  • 1
  • 1
  • 6

I cannot begin to explain how unfortunate it is for me to have to pay Metro PCS $90 a month for less than satisfactory service. I have been a Metro PCS customer since 2007, and every time I call customer service something goes terribly wrong. I have never had good reception, or good internet connection. I was promised better reception and a $70 rebate with a Samsung Galaxy, I upgraded and never... Read more

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  • Sep 06
  • Cellular Phone
  • Rebate Check
  • 11

Purchase a new phone with Metro PCS, I was promised a rebate of $50. Never had any problems with rebates before and did not give it a second though. After six weeks received a denial letter, took the denial letter back to the office where I bought the phone. I was told that they would take care of the issue and I should receive the rebate in two weeks. Called their "Rebate Service" and they don't... Read more

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  • Sep 04
  • Cellular Phone
  • Other Product
  • 12

Alright, I work for Metro PCS and I see all the issues that seem to be coming in are very simple easy solutions. I make no mention of whether these issues are consumer-caused or store-caused because it can be from either side of the counter. First off, if you can't reach customer service with the 1-888-8Me-tro8 phone number then there is another BETTER number to use. It is 1-800-373-2876. this... Read more

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