Metro Pcs Complaints and Reviews

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Metro Pcs
Main address: PO Box 601119 75360 Dallas TX
1-888-8metro8 (1-888-863-8768), ,
  • 278+49 mobile complaints
  • $64.5K claimed losses
  • $197 average
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  • 1 day ago
  • Cellular Phone
  • Philadelphia, Pennsylvania
  • Mobile Network
  • 5
  • REVIEW RATING 4/5

My hone stopped receiving calls. 1st customer service person said there are upgrades in my area and all customers in my area have the same problem, 2nd said there are outages in my area and no metropcs customers have service, 3rd one said that it was because it was not there phone. I pointed out that I had two phones on there system one worked fine, the phone that was having problems worked fine... Read more

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  • 2 days ago
  • Cellular Phone
  • Crescent City, California
  • Additional Payment
  • 9
  • REVIEW RATING 4/5

I have been paying an additional $6 a month for this service. When I signed up, I was told if I needed the insurance, my phone would be replaced free of charge. I have been paying for at least 2 yrs. I lost my phone yesterday. When I went to replace, and went to the check out, there was a charge for $125 deductible. I called customer service and they confirmed the deductible charge. Totally lied... Read more

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  • Nov 23
  • Cellular Phone
  • Stockton, California
  • Unlimited 4G Plan
  • 11
  • REVIEW RATING 4/5

I have the unlimited 4G plan so why is this even happening? I have school to do, my teacher to call, family to call for thanksgiving, but none of that should matter anyway. This is a very big issue when I pay 100$ a month. Maybe this small store, that doesn't even work for metro PCS, is not fit to do business. They should be shut down if they don't know what their doing. This is the third time... Read more

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WORDS WORST ...cant make a call or receive one !!! Dont waste your time with their customer service, say they will fix dropped call issue but nothing happens !! Horrible !!!! Please do yourself a favor and DO NOT even consider this phone service Add comment

  • Nov 22
  • Cellular Phone
  • Lg Motion
  • 16
  • REVIEW RATING 4/5

I received that same texted as well , I was told that the were discontinuing the Lg motion because it was GM whatever the code was , and that I needed to go into a metro psc store and buy a new phone. I said I brought this phone from a metro psc store not amazon, or ebay the phone I have had for two years no scratches no dents and you want me to pull 100 dollars out of my *** to buy a new phone,... Read more

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Bought phone from metro store on spring rd in Smyrna, GA manager was the rudest person i have met qill never go back and will go outcof my way to NOT recommend anyone i know too not go to store Add comment

  • Nov 19
  • Cellular Phone
  • Round Rock, Texas
  • Online Payment
  • 24
  • REVIEW RATING 3/5

I have been trying to pay my bill online and over the phone and even though it shows the pulse logo, they still cannot process payment from my discover debit card and i have to go to their stores and pay cash on top of which there crazy policy of $3 charge to pay in store.... what's that all about?! first of all you put the customer through the trouble of physically coming to a store and then... Read more

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  • Nov 19
  • Media
  • Online Payment
  • 21
  • REVIEW RATING 4/5

I have previously made online debit card payments successfully for approximately one year. For the last 5 months, I cannot make a debit card payment online, the i-800 rep at metro pcs cannot process my debit payment and the metro store cannot process my debit payment, in spite of having more than enough money in my account to pay the payment. The rep and metro store have given me various excuses:... Read more

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My hotspot is Asking for an 8 pin billón code and i dont know what to do Add comment

They slow service on unlimited plans.no video watching,regular use. . Another company had to pay billions back to consumers. They send a text asking u to pay more for more 4g time. Im ready to cancel. Im in nj now,but in Philadelphia the customer service was great in 3 stores. Franklin mills, grant ave and frankford ave,mayfair. Welsh rd guy was an ignorant ***. I walked out. Add comment

 
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