2.1
  • Price1 votes
  • No contract1 votes
  • Phone1 votes
  • Customer service7 votes
  • Inconsiderate company5 votes
  • Their customer service5 votes
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  • Mar 29
  • Media
  • Jacksonville, Florida
  • Refund Policy
  • 12
  • REVIEW RATING 4/5

My wife bought a $15 product from a Metro PCS kiosk at Avenues Mall in Jacksonville, FL. There was no mention of a "No refund policy" prior to the purchase. The item did not function as intended. My wife took it back within 20 minutes of purchase and they would not refund her money. They told her, "You did not read the receipt, did you?" Yes, in small print at the bottom of the receipt is a... Read more

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  • Mar 28
  • Cellular Phone
  • Winter Springs, Florida
  • Cell Phone
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

When the actual price is advertised for $249,and now the store that I bought it at,is selling it for $99,and my phone is not even working.I payed $72,and was told I could pay the rest in 6 moths to Smart Pay,but when I got home that nioght, I had an email from Smart Pay telling me that I had to pay $95 a month for 6 months,which would have brought the cost of the phone up to $716,and now I can't... Read more

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  • Mar 28
  • Cellular Phone
  • Longwood, Florida
  • Zte Zmax
  • 3
  • REVIEW RATING 4/5

I bought a smart phone, the cost was 288, $73 came out of my account,and I was told I could pay the rest of it off, in 6 months with Smart Pay,She did not tell me that Smart Pay was a leasing firm,she gave me a small piece of paper with their number on it,and she told me to call them, Friday.When I got home that night,I had an e-mail from Smart Pay telling me that I had to pay 6 monthly payments... Read more

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  • Mar 28
  • Cellular Phone
  • Longwood, Florida
  • Zte Zmax
  • 7
  • REVIEW RATING 4/5

The Metro PCS on 1792 in Longwood is a bad Metro store also.I wnet in and talked to a clerk about getting a bigger smart phone,she showed me one that was $288,she sasid if I wasn't already a customer it would cost me $450.I was in the store for about an hour and a half,the gorl couldn't figure out how to get my pictures in the new phone,and barely knew how to get the contacts in there,she kept... Read more

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I'm not happy with my service and I letting them go as soon as I find s provider service is no good ...and for Me to pay out the pocket for my pone they got it locked. So I can't go any where else to get service with the pone I paid for .not paying on!!!!!!!!! Add comment

Horrible Internet connection, it takes a whole minute just to load A PHOTO! Not to mention they have horrible customer service, and never received a rebate on my phone that I was promised Add comment

  • Mar 17
  • Cellular Phone
  • Newark, New Jersey
  • Cell Phone
  • 31
  • REVIEW RATING 4/5

Bought a phone and activated it 2-1/2 weeks ago. Phone started acting up after one week. Took it back to the store. The service person said it would be 3 days before they could replace it. I asked for a refund. Denied. I asked to buy a different phone altogether. Sure but we can't transfer the cost from the defective phone to the new phone. You'll have to pay full price and you'll just end up... Read more

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  • Mar 12
  • Cellular Phone
  • Brooklyn, New York
  • Zte Zmax
  • 37
  • REVIEW RATING 5/5

Metro PCS poor customer service and not honoring warranty on Defective phone (2) me Around January 22, 2015 at a MetroPSC store I bought a ZTE Zmax phone with one month of service. About 2 weeks later I went back to store because people were complaining they could not talk to me beca Today at 12:06 PM me To investor.relations@t-mobile.com CC me Today at 12:06 PM Around January 22, 2015... Read more

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Metropcs has the worst connection on text and phone after the merge with Tmobile. Before i had a great service but now it is horrible! I hate it. I wonder why they merged! Add comment

I hate the connection that MetroPcs has after the merge with Tmobile. I'm very dissappointed with the service now. It was great before the merge. Add comment

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