Metro by TMobile
Metro by TMobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metro by TMobile has 2.1 star rating based on 1221 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Metro by TMobile to a friend or colleague.
- Rating Distribution
Pros: I have been a customer of metro pcs for a long time, Low cost no contract plans, Ridiculous.
Cons: Customer service, Being lied to by employees, Not being able to resolve issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metro by TMobile has 2.1 star rating based on 1221 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Metro by TMobile to a friend or colleague.
- Rating Distribution
Pros: I have been a customer of metro pcs for a long time, Low cost no contract plans, Ridiculous.
Cons: Customer service, Being lied to by employees, Not being able to resolve issues.43% of users think that Metro by TMobile should improve its Customer Service.
48% of users say that they won't use Metro by TMobile in the future for similar services or products.Recent recommendations regarding this business are as follows: "don't be put back fraudulent card user's privacy issues", "Don’t shop here", "I’m slow language person", "Inform customers when you give away those tablets there going on there account and will be billed for it", "Never purchase anything from the customer service".
Most users ask Metro by TMobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganHacked
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLose the phone every 30 days and can't even get the same number back. They sell it to people around me.
I was asking in the cup of percussion behind us because I lost a whole lot of money because there was helping still in my cryptocurrency and my stocks
User's recommendation: Never get a bank account on a phone that you metroPCS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Diego, CaliforniaStill in my cryptocurrency, and my cell phone number is giving them to people
User's recommendation: Make sure you don't have billions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need phone working
Would like to add activate a different phone.
Preferred solution: Full refund
User's recommendation: Help with phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioMetro are biased and it’s consistent
Another Metro another tale of a racist encounter with the employees that work here. All I did was walk in, shop and pay for my groceries.
What I got was followed around the store, and then when I paid, watched by the security guard and Karen-like cashier.pretending that she is just watching out for store inventory but actually simply committing racist acts.
As for the Indian owned and populated security guard companies that are used by these stores, who bring with them their racist notions of Black people, and are allowed to apply their racist notions unchecked in their fake sense of authority backed by the racist notions of their employers.all I can say is that each and every business who continues to be okay with this behaviour will see it in their bottom line soon enough. I keep imagining that going into a different Metro will yield different results. It never does. And finally I am done with this chain, no matter which store the only consistent thing Metro does is be racist to everyone that shops there that is not white or poor.
The last time I was there before today I saw a cashier treat someone buying liquor so disrespectfully it made me sick. I returned every item I purchased so disgusted was I by their behaviour.
But what makes me sicker is that I went back. Now and always, never again.
User's recommendation: Don’t shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service store rep compromised my phone
I went into the Metro store to inquire about if the internet they offering is in my area, because I received a offer for lower internet with the government. I was told the internet was in not my area (BUT) you can use that towards your phone.
He tried and he kept retrying then just said I will just fix your bill, then I had to talked to someone from customer service. He proceeds to hand me back my phone said its all taken care off, and there is nothing different to your lines. I thanked him and left. Went about the rest of my evening and day noticing my phone do weird stuff, stuff showing up and then not there, I then tried to get into my face book @ home on my computer and notice my Name and profile picture was of a old account, that account was 22 years ago...
I search my name and and I am now my own friend. Iam now Dumbfounded about how did my FB got changed, I have protection on my phone... Now I call 611, OMG for real , was told I dont have and web protection my Goggle1 went away unless I pay for it now, so they can fix the mistake of the first employee made. I contuined to tell them it was there employee's fault my phone is the way it is, 45 mins of them insisting I had to pay it, my insisting them he is the one who mess up my account, so I paid.
I asked what they are going to do about my phone now that it has been compromised, they stated " factory reset it" well *** I loosing everything, remember I lost Google 1. "oh" was the reply then she tried to tell me to go to google play and - download (3rd party app) to fix my phone. I sad no I will not do that as I Am not conformable doing that. I then asked for a supervisor, the lady comes on with a attitude and states " Ma'am we are not going to keep going around circles here" and the basic thanks for being a metro customer.
PISSED yep net day went to store the guy who helped me was with someone else. I worked with the manager, told her the story she fixed the bill since 611 couldn't do their job either. Now my phone is totally a different story, its established my phone lost its protection because of your employee, was compromised bye your employee and you want me to purchase a NEW PHONE if I still don't feel comfortable with my phone. What I am not comfortable with is.
Bye no fault of me, I will have to go without a phone or food, I am choosing the food since I am a realist, and this realist knows the Big Business don't care. They train their employee's to do little as possible, when you mess up don't worry about it. We will make that person so crazy she will give up. So Metro Clearly you are in the wrong, but at the end of the day it still only affects me.
Please stop the ridiculousness and replace my dang phone with a new one. Pennies for you to handle this, how sad.
Preferred solution: I want a new phone
User's recommendation: Don't - unless you never change anything on account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Jeddah, Makkah Al Mukarramah ProvinceMy phone can not support SIM card
- Any
- Any
Preferred solution: Apology
User's recommendation: Je comprend qu’il ne faut jamais réinitialiser les iPhone t-mobile
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidnt receive my s21 phone
I needed a upgrade from my Note9 and decided to go for the free phone deal and add the government benefit program for low income. I seen a S21 or S22 I wanted.
Enstead of the free phone, I paid for the s21. I had no idea these people Scammed Me. Instead of the S21 I paid for, I found out by calling PC Metro become of bed service, that ill been hustled. Found they sold me the free A14 for $182 total, and I never received the S21 I bought even with contacting me for nearly 2 months now.
They allow there support to give you the run around literally, here and there. They don't care and never cared to really help me. This phonebis No GoOd At All. Very very disappointed I chose them for service now.
But again. They don't care.. Hey robbed out of $182 when your poor. That's sad.
Plus My bank account information was stolen right when I bought this phone from them, and I feel they are playing a role in identities and information being stolen. Plud they smeared out infor on the receipt.
- Customer service pretend to be your friend
- Are not a friend
Preferred solution: Full refund
User's recommendation: BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCAN'T CANCEL A PHONE NUMBER BECAUSE MOVING
I lived in Seattle so my Metro Pcs phone number area code is 206. In February 2024 I moved to another place, Renton, I ask Metro Pcs give me a new phone number.
The sale man said my new phone number area code will be 425 which is area code of Renton and I will pay $40 a month from now on. He told me to call Metro Pcs 611 to cancel my old phone 206 area code. I did call Metro Pcs to cancel the old phone number 206. But I don't believe what I heard from this girl says: "no, you can not cancel that old phone 206 number from Seattle because that number paid in part by ACP.
She won't let me cancel that old phone number 206 from Seattle. She said next month (March 2024) I will pay $74 for both my new 425 area code and 206 old area code numbers. A very crazy *** She thought I still need internet from her MetroPcs. No, my new Renton place has Comcast Xfinity cable, I will leave MetroPcs next month.
I will no longer need data from MetroPcs. No $40 or $74 bill next month.
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Grand Island, New YorkMy phone showing sos , i need full service with tower
User's recommendation: I’m slow language person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExperience Customer Representatives Service/Supervisor
My experience with the 611/Dealer Customer Service representative and Supervisor was very disappointing.
My ACP discount wasn't applied to my service. I was on the phone for over 4hrs.
Contacted the Customer Service representative, spoke w/ an associate by the name of Reinna(Rayvona) (3way) contacted National verifier, Kevin confirmed that ACP application was approved and to go ahead and apply transfer identification number and to apply discount to service. That took all well 5 mins or fewer. Only to spend an additional 3hrs 48 mins on the phone still w/ metro pc rep Reinna, waited an additional 48mins to being told no supervisor was available that they both went on lunch to, then supposedly coming back and Rep Reinna, connecting me to Supervisor as I requested, and she referred til, no supervisor getting on the phone, and hearing the Supervisor whole background of side conversations, laughs and hearing Reps in the back, assisting other customers. I gather my children while still bring connection on the phone and drive to the Metro PC store.
Now still with the representatives (Supervisor) still not acknowledging my presents. Store associate Muhammad heard the whole background of the metro pc customer service background as well, while my phone showed that I've been on hold, for 3 hours and 48 mins. He contacted the customer service (Dealers end) and spoke w/ an associate for an additional 40 mins to telling the Rep to please connect him to a supervisor, informing the rep that the customer (myself) tried, he tried and apparently there is an error on the website. We were connected to supervisor Eunice ID 310869, she was very rude to myself and the store associate and informed us that there was nothing that she could do.
He assured her that this is not good for the company that the customer (myself) has been on hold for over 4 hours and 14 mins and something/ someone has to take care of this matter. She apologized and said that there was nothing to be done.
Not helpful at all today. I am disappointed/ frustrated and dissatisfied how I was handled, and your associate was treated today as well. I have seen no teamwork by your customer service representative and by far have distasteful view of how your Customer Service Supervisor assists your customers.
No ownership by no one that I encountered today.
All notes with no results
I am a single mother of 4 and every dollar's counts.
I've been approved for the program but was somehow disconnected. Was resubmitted on Oct 10th and re-approved on Oct 13th all documented. Only to be told month after month that it will be applied the following month. To being told, it's 1 to 2 billing cycles and here it is December.
12 cycles and, still, hasn't been applied. To being confirmed that I was already approved on Oct.
13, 2023 to go ahead and apply discount w/transfer information.
Both myself and your Store associate were very Respectful to all associates that I (we) came into contact today only to be told, that my time was not important and that my services are no longer needed or appreciated.
I spent hours trying to resolve this matter. From 9:50 am til 5pm.
Customer Service Representative that I encountered on today are as follows;
Rep Jona ID 6376, whose Supervisor Ben ID 5016, that wouldn't get on the line, but was assisting Rep
Store associate Muhammad, who was dealing with Dealer Supervisor Eunice ID 310869
No results, No help.
This experience today was very inconvenient and very exhausting.
I hope that this issue is addressed, and these associates are redirected on how to treat customers with Respect and to empathize with people's time, patience and service.
Thank you for your time and I hope to hear back from someone
Denise Retic
- Store good service
- Great bundles
- Discount
- Always no help from customer service 611
Preferred solution: Price reduction
User's recommendation: That no one is willing assist you if you have ANY ISSUES . They apologize and still tell you they can’t help you. No results no symptoms or solutions
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Verified Reviewer | Quincy, MassachusettsUNAUTHORIZED CHANGES MADE TO ACCOUNT HOLDER
Hello, My name is Omar Delvalle. I am the account holder for 4 lines on my MetroPCS account.
Earlier this month an unauthorized change was made to my account where the phone number ending in 9953 was removed from my list of active phone lines on My account. I did not authorize this change as i was in the process of aquiring call and text transcripts for said phone for personal reasons, as i am legally allowed to. I hope this message gets to the correct eyes. My legal team has advised me to contact Corporate on this matter.
I have called customer service level agents numerous times and tried to get any resolve with no success. I am really concerned with the privacy and security on my account as i have been with MetroPCS for over 9 years now.
Please take this matter as serious as I will. Your prompt response is greatly appreciated, Thank you.
- Coverage is good
- Phone plans are also good
- Customer service have no clue how to fix issue
Preferred solution: Call and text transcripts for phone Iines on my account.
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Verified Reviewer | Oklahoma City, OklahomaI ordered a phone from then back on February 9th the customer service agent wrote down the wrong address and they delivered my phone to someone else since then my phone has been activated and someone
- Good coverage
- Poor manager bad customer service with their customers
Preferred solution: My phone and plan just what I was supposed to.
User's recommendation: Never purchase anything from the customer service
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Verified Reviewer | Hopewell, VirginiaLoyal customer of 17 years
I walked into my local metro store after being in a fender bender days earlier to reactivate a device I had kept from an upgrade months prior. My regular guy who I loved wasn't there instead a young fresh faced gentleman he was pleasant clearly he was new and as always there was a line.
I payed with my debt card was told he couldn't give me a paper receipt but would receive confirmation via SMS phone was working I left woke up nrxt day . Phone won't work.
This was the end of December the beginning of the new year and today's date is the 23rd I have called multiple times spoke to multiple customer service agents who have all but called me a liar told me I had to take time out of my schedule to go by the store which I've done multiple times also with two different customer service agents and nobody can seem to help me it clearly states in my bank where he removed the money came out of my account but was not put on my bill I want my money back understand nine months prior to this incident I'm walking to one of your Metro stores handed my phone over to a clerk got an upgrade was told that I could get them to recycle my phone which I agreed to and a week later found out this individual had removed account information in the amount of $1,700 I don't know where I'm supposed to even begin to explain to you the lack of faith I now have in this company that I can't even as much as get my $53.05 back seven different occasions went into that same store in the past 3 weeks it was told after waiting in line that as soon as I get to the counter and tell them my problem then I have to wait till everybody else in line is taken care of before they will assist me this makes no sense it is outrageous it is a downright morally wrong. I have actually thought about picketing your stores until I am giving the help I require understand I have been with your company when it was intellos I've worked for T-Mobile I have never seen such a disgusting display of customers not mattering then I have seen in the past year from Metro
- Good coverage
- Disconnect between associates and customers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel service
- Good service
- Not putting the money on paid on my bill
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkPurchase plan and device
I have been trying for a week now to do the same thing my roommate did last month I have talked 5 different people chatted with 5 different people I am trying to get the $40 unlimited plan with the $50 a54 5G if i Port my number in which I have already done I am just trying to pay for the phone and the plan but every time I talk to customer service they try to send me a new phone with a new number and I keep telling them I do not want that I want what I asked for an hour ago please help I just want what my roommate got that's that's all I want to buy something for you guys and I can't even do that.
- Good deal on phone
- Knowing
- Customer service
Preferred solution: I would like to purchase my cart so I can have a good phone and plan
User's recommendation: I recommend if you can get them to do their job
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You won't be missed. I bet you accuse everyone of discrimination.
If they only like white people they would not hire Indian people. It is all in your head.
Also the customer buying liquor doesn't involve you. MIND YOUR OWN BUSINESS For all you know that customer could have done something that is wrong.
It us obvious that you are wrong. You are ashamed of being black.
That is why you are making comments about racial profiling. You think badly of your own culture.
It is all in your head this racial profiling thing. You are ashamed of your culture.