Susan T Hch

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Verified Reviewer
| map-marker Detroit, Michigan

Hacked

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I just purchased this phone put in a complaint these hackers are reading my personal messages on RCS Google I unable to use the metro app they phone is registered to someone else this is a mess. I have been reporting this on going problem an long time the t mobile isn't helpful they have put phone numbers 206313**** voicemail scram using a I Phone live in Farmington Hills Michigan
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Maurice M Uwv

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Verified Buyer

Lose the phone every 30 days and can't even get the same number back. They sell it to people around me.

Updated by user Mar 09, 2024

I was asking in the cup of percussion behind us because I lost a whole lot of money because there was helping still in my cryptocurrency and my stocks

Original review Mar 09, 2024
Come to find out all my cryptocurrency stocks and everything else has been missing so that be the police to catch them with the phone don't give it back. I'll tell him about everything so when I tell the police they don't even do *** because they're part of it is so billions from me the first time it sold 106 billion and then 300 something million so if I have time with the 250 million.
View full review

User's recommendation: Never get a bank account on a phone that you metroPCS

Maurice M Uwv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Diego, California

Still in my cryptocurrency, and my cell phone number is giving them to people

Bank account be hooked up to cryptocurrency and to my phone it won't be past 30 days 60 days or 90 days and I sell my phone number somebody else in the place we have my phone number I know it is with the police are gonna do that yeah, we got immunity working with the police to steal my money with the county San Diego Stopping with my phones and I will let them go so Billions
View full review

User's recommendation: Make sure you don't have billions

Resolved
Bridget J Pct

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Verified Buyer
|

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Verified Reviewer

Resolved: Need phone working

Metro by TMobile - Need phone working
Metro by TMobile - Need phone working - Image 2
Updated by user Dec 20, 2023

Would like to add activate a different phone.

Original review Dec 20, 2023
I am trying to get my phone transferred to another phone I already paid on it here is the number I want on 612-477-**** I will just like to activate that phone with my old number it could be 612-434-****
View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Help with phone

Ryane Qdf

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Verified Reviewer
| map-marker Toronto, Ontario

Metro are biased and it’s consistent

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Another Metro another tale of a racist encounter with the employees that work here. All I did was walk in, shop and pay for my groceries.

What I got was followed around the store, and then when I paid, watched by the security guard and Karen-like cashier.pretending that she is just watching out for store inventory but actually simply committing racist acts.

As for the Indian owned and populated security guard companies that are used by these stores, who bring with them their racist notions of Black people, and are allowed to apply their racist notions unchecked in their fake sense of authority backed by the racist notions of their employers.all I can say is that each and every business who continues to be okay with this behaviour will see it in their bottom line soon enough. I keep imagining that going into a different Metro will yield different results. It never does. And finally I am done with this chain, no matter which store the only consistent thing Metro does is be racist to everyone that shops there that is not white or poor.

The last time I was there before today I saw a cashier treat someone buying liquor so disrespectfully it made me sick. I returned every item I purchased so disgusted was I by their behaviour.

But what makes me sicker is that I went back. Now and always, never again.

View full review

User's recommendation: Don’t shop here

3 comments
Talbot Ses

You won't be missed. I bet you accuse everyone of discrimination.

If they only like white people they would not hire Indian people. It is all in your head.

Also the customer buying liquor doesn't involve you. MIND YOUR OWN BUSINESS For all you know that customer could have done something that is wrong.

Talbot Ses

It us obvious that you are wrong. You are ashamed of being black.

That is why you are making comments about racial profiling. You think badly of your own culture.

Talbot Ses

It is all in your head this racial profiling thing. You are ashamed of your culture.

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Tara-Anne C

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Verified Reviewer

Customer service store rep compromised my phone

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I went into the Metro store to inquire about if the internet they offering is in my area, because I received a offer for lower internet with the government. I was told the internet was in not my area (BUT) you can use that towards your phone.

He tried and he kept retrying then just said I will just fix your bill, then I had to talked to someone from customer service. He proceeds to hand me back my phone said its all taken care off, and there is nothing different to your lines. I thanked him and left. Went about the rest of my evening and day noticing my phone do weird stuff, stuff showing up and then not there, I then tried to get into my face book @ home on my computer and notice my Name and profile picture was of a old account, that account was 22 years ago...

I search my name and and I am now my own friend. Iam now Dumbfounded about how did my FB got changed, I have protection on my phone... Now I call 611, OMG for real , was told I dont have and web protection my Goggle1 went away unless I pay for it now, so they can fix the mistake of the first employee made. I contuined to tell them it was there employee's fault my phone is the way it is, 45 mins of them insisting I had to pay it, my insisting them he is the one who mess up my account, so I paid.

I asked what they are going to do about my phone now that it has been compromised, they stated " factory reset it" well *** I loosing everything, remember I lost Google 1. "oh" was the reply then she tried to tell me to go to google play and - download (3rd party app) to fix my phone. I sad no I will not do that as I Am not conformable doing that. I then asked for a supervisor, the lady comes on with a attitude and states " Ma'am we are not going to keep going around circles here" and the basic thanks for being a metro customer.

PISSED yep net day went to store the guy who helped me was with someone else. I worked with the manager, told her the story she fixed the bill since 611 couldn't do their job either. Now my phone is totally a different story, its established my phone lost its protection because of your employee, was compromised bye your employee and you want me to purchase a NEW PHONE if I still don't feel comfortable with my phone. What I am not comfortable with is.

Bye no fault of me, I will have to go without a phone or food, I am choosing the food since I am a realist, and this realist knows the Big Business don't care. They train their employee's to do little as possible, when you mess up don't worry about it. We will make that person so crazy she will give up. So Metro Clearly you are in the wrong, but at the end of the day it still only affects me.

Please stop the ridiculousness and replace my dang phone with a new one. Pennies for you to handle this, how sad.

View full review

Preferred solution: I want a new phone

User's recommendation: Don't - unless you never change anything on account.

Sery A

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Verified Buyer
| map-marker Jeddah, Makkah Al Mukarramah Province

My phone can not support SIM card

Metro by TMobile - My phone can not support SIM card
Metro by TMobile - My phone can not support SIM card - Image 2
Metro by TMobile - My phone can not support SIM card - Image 3
Cet iPhone 12 Pro Max ma été envoyer par une de mes connaissance des USA , quand je lai reçu je lutiliser avec. Avec une SIM card libérien et je suis arrivé en Côte dIvoire je lai réinitialiser. Voilà comment il a refusé daccepter autre SIM card Pouvez vous daider sil vous plaît
View full review
Pros:
  • Any
Cons:
  • Any

Preferred solution: Apology

User's recommendation: Je comprend qu’il ne faut jamais réinitialiser les iPhone t-mobile

Rodney R Hpw

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Verified Buyer
|

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Verified Reviewer

Didnt receive my s21 phone

Metro by TMobile - Didnt receive my s21 phone
Metro by TMobile - Didnt receive my s21 phone - Image 2

I needed a upgrade from my Note9 and decided to go for the free phone deal and add the government benefit program for low income. I seen a S21 or S22 I wanted.

Enstead of the free phone, I paid for the s21. I had no idea these people Scammed Me. Instead of the S21 I paid for, I found out by calling PC Metro become of bed service, that ill been hustled. Found they sold me the free A14 for $182 total, and I never received the S21 I bought even with contacting me for nearly 2 months now.

They allow there support to give you the run around literally, here and there. They don't care and never cared to really help me. This phonebis No GoOd At All. Very very disappointed I chose them for service now.

But again. They don't care.. Hey robbed out of $182 when your poor. That's sad.

Plus My bank account information was stolen right when I bought this phone from them, and I feel they are playing a role in identities and information being stolen. Plud they smeared out infor on the receipt.

View full review
Loss:
$182
Pros:
  • Customer service pretend to be your friend
Cons:
  • Are not a friend

Preferred solution: Full refund

User's recommendation: BEWARE

Jim W Hnz

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Verified Reviewer

CAN'T CANCEL A PHONE NUMBER BECAUSE MOVING

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I lived in Seattle so my Metro Pcs phone number area code is 206. In February 2024 I moved to another place, Renton, I ask Metro Pcs give me a new phone number.

The sale man said my new phone number area code will be 425 which is area code of Renton and I will pay $40 a month from now on. He told me to call Metro Pcs 611 to cancel my old phone 206 area code. I did call Metro Pcs to cancel the old phone number 206. But I don't believe what I heard from this girl says: "no, you can not cancel that old phone 206 number from Seattle because that number paid in part by ACP.

She won't let me cancel that old phone number 206 from Seattle. She said next month (March 2024) I will pay $74 for both my new 425 area code and 206 old area code numbers. A very crazy *** She thought I still need internet from her MetroPcs. No, my new Renton place has Comcast Xfinity cable, I will leave MetroPcs next month.

I will no longer need data from MetroPcs. No $40 or $74 bill next month.

View full review

Preferred solution: Apology

1 comment
Guest

It is your responsibility to cancel with ACP. They need your authorization since they are providing a free benefit on your behalf. You should then be able to cancel.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Grand Island, New York

My phone showing sos , i need full service with tower

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Metro by TMobile - My phone showing sos , i need full service with tower
My SIM card in my phone need to tower and service, I need to contact to the person now only shows sos
View full review

User's recommendation: I’m slow language person

Denise R Zix

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Verified Reviewer

Experience Customer Representatives Service/Supervisor

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My experience with the 611/Dealer Customer Service representative and Supervisor was very disappointing.

My ACP discount wasn't applied to my service. I was on the phone for over 4hrs.

Contacted the Customer Service representative, spoke w/ an associate by the name of Reinna(Rayvona) (3way) contacted National verifier, Kevin confirmed that ACP application was approved and to go ahead and apply transfer identification number and to apply discount to service. That took all well 5 mins or fewer. Only to spend an additional 3hrs 48 mins on the phone still w/ metro pc rep Reinna, waited an additional 48mins to being told no supervisor was available that they both went on lunch to, then supposedly coming back and Rep Reinna, connecting me to Supervisor as I requested, and she referred til, no supervisor getting on the phone, and hearing the Supervisor whole background of side conversations, laughs and hearing Reps in the back, assisting other customers. I gather my children while still bring connection on the phone and drive to the Metro PC store.

Now still with the representatives (Supervisor) still not acknowledging my presents. Store associate Muhammad heard the whole background of the metro pc customer service background as well, while my phone showed that I've been on hold, for 3 hours and 48 mins. He contacted the customer service (Dealers end) and spoke w/ an associate for an additional 40 mins to telling the Rep to please connect him to a supervisor, informing the rep that the customer (myself) tried, he tried and apparently there is an error on the website. We were connected to supervisor Eunice ID 310869, she was very rude to myself and the store associate and informed us that there was nothing that she could do.

He assured her that this is not good for the company that the customer (myself) has been on hold for over 4 hours and 14 mins and something/ someone has to take care of this matter. She apologized and said that there was nothing to be done.

Not helpful at all today. I am disappointed/ frustrated and dissatisfied how I was handled, and your associate was treated today as well. I have seen no teamwork by your customer service representative and by far have distasteful view of how your Customer Service Supervisor assists your customers.

No ownership by no one that I encountered today.

All notes with no results

I am a single mother of 4 and every dollar's counts.

I've been approved for the program but was somehow disconnected. Was resubmitted on Oct 10th and re-approved on Oct 13th all documented. Only to be told month after month that it will be applied the following month. To being told, it's 1 to 2 billing cycles and here it is December.

12 cycles and, still, hasn't been applied. To being confirmed that I was already approved on Oct.

13, 2023 to go ahead and apply discount w/transfer information.

Both myself and your Store associate were very Respectful to all associates that I (we) came into contact today only to be told, that my time was not important and that my services are no longer needed or appreciated.

I spent hours trying to resolve this matter. From 9:50 am til 5pm.

Customer Service Representative that I encountered on today are as follows;

Rep Jona ID 6376, whose Supervisor Ben ID 5016, that wouldn't get on the line, but was assisting Rep

Store associate Muhammad, who was dealing with Dealer Supervisor Eunice ID 310869

No results, No help.

This experience today was very inconvenient and very exhausting.

I hope that this issue is addressed, and these associates are redirected on how to treat customers with Respect and to empathize with people's time, patience and service.

Thank you for your time and I hope to hear back from someone

Denise Retic

View full review
Loss:
$30
Pros:
  • Store good service
  • Great bundles
  • Discount
Cons:
  • Always no help from customer service 611

Preferred solution: Price reduction

User's recommendation: That no one is willing assist you if you have ANY ISSUES . They apologize and still tell you they can’t help you. No results no symptoms or solutions

Omar D Ybd

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Verified Reviewer
| map-marker Quincy, Massachusetts

UNAUTHORIZED CHANGES MADE TO ACCOUNT HOLDER

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Hello, My name is Omar Delvalle. I am the account holder for 4 lines on my MetroPCS account.

Earlier this month an unauthorized change was made to my account where the phone number ending in 9953 was removed from my list of active phone lines on My account. I did not authorize this change as i was in the process of aquiring call and text transcripts for said phone for personal reasons, as i am legally allowed to. I hope this message gets to the correct eyes. My legal team has advised me to contact Corporate on this matter.

I have called customer service level agents numerous times and tried to get any resolve with no success. I am really concerned with the privacy and security on my account as i have been with MetroPCS for over 9 years now.

Please take this matter as serious as I will. Your prompt response is greatly appreciated, Thank you.

View full review
Loss:
$20
Pros:
  • Coverage is good
  • Phone plans are also good
Cons:
  • Customer service have no clue how to fix issue

Preferred solution: Call and text transcripts for phone Iines on my account.

1 comment
Guest

Sounds like your legal team(?) isn’t too smart. A competent attorney would NEVER advise you to contact the company on your own. They also would have advised you not to speak, write or post online anything regarding the issue.

Amy A Gzu

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

I ordered a phone from then back on February 9th the customer service agent wrote down the wrong address and they delivered my phone to someone else since then my phone has been activated and someone

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I ordered a phone from customer service agent they put down the wrong address delivered my phone to a different address and then tell me there's nothing they can do to give me my money back I need to take it up with UPS or UPS says no there's not I still don't have phone or my money back I'm pissed. I don't believe that I would recommend in this company.
View full review
Loss:
$40
Pros:
  • Good coverage
Cons:
  • Poor manager bad customer service with their customers

Preferred solution: My phone and plan just what I was supposed to.

User's recommendation: Never purchase anything from the customer service

Jennifer P Srp

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Verified Reviewer
| map-marker Hopewell, Virginia

Loyal customer of 17 years

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I walked into my local metro store after being in a fender bender days earlier to reactivate a device I had kept from an upgrade months prior. My regular guy who I loved wasn't there instead a young fresh faced gentleman he was pleasant clearly he was new and as always there was a line.

I payed with my debt card was told he couldn't give me a paper receipt but would receive confirmation via SMS phone was working I left woke up nrxt day . Phone won't work.

This was the end of December the beginning of the new year and today's date is the 23rd I have called multiple times spoke to multiple customer service agents who have all but called me a liar told me I had to take time out of my schedule to go by the store which I've done multiple times also with two different customer service agents and nobody can seem to help me it clearly states in my bank where he removed the money came out of my account but was not put on my bill I want my money back understand nine months prior to this incident I'm walking to one of your Metro stores handed my phone over to a clerk got an upgrade was told that I could get them to recycle my phone which I agreed to and a week later found out this individual had removed account information in the amount of $1,700 I don't know where I'm supposed to even begin to explain to you the lack of faith I now have in this company that I can't even as much as get my $53.05 back seven different occasions went into that same store in the past 3 weeks it was told after waiting in line that as soon as I get to the counter and tell them my problem then I have to wait till everybody else in line is taken care of before they will assist me this makes no sense it is outrageous it is a downright morally wrong. I have actually thought about picketing your stores until I am giving the help I require understand I have been with your company when it was intellos I've worked for T-Mobile I have never seen such a disgusting display of customers not mattering then I have seen in the past year from Metro

View full review
Loss:
$153
Pros:
  • Good coverage
Cons:
  • Disconnect between associates and customers

Preferred solution: Full refund

George H Odz

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Verified Reviewer

Cancel service

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I recently hady service canceled, I have been a customer since 2016 always paid in full and before due date, well they said my Dec Jan Feb and March payments were not received, then they tell me on next call that my payments were refunded, I have not received any refund and my bank says the payments were made to them each month. I'm waiting until tomorrow to see if I get a refund, I am going with another company!
View full review
Loss:
$268
Pros:
  • Good service
Cons:
  • Not putting the money on paid on my bill

Preferred solution: Full refund

David B Tbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Purchase plan and device

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I have been trying for a week now to do the same thing my roommate did last month I have talked 5 different people chatted with 5 different people I am trying to get the $40 unlimited plan with the $50 a54 5G if i Port my number in which I have already done I am just trying to pay for the phone and the plan but every time I talk to customer service they try to send me a new phone with a new number and I keep telling them I do not want that I want what I asked for an hour ago please help I just want what my roommate got that's that's all I want to buy something for you guys and I can't even do that.

View full review
Loss:
$50
Pros:
  • Good deal on phone
Cons:
  • Knowing
  • Customer service

Preferred solution: I would like to purchase my cart so I can have a good phone and plan

User's recommendation: I recommend if you can get them to do their job

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