2.2
  • Price1 votes
  • no contract1 votes
  • Customer service3 votes
  • Inconsiderate company3 votes
  • Their customer service2 votes
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  • 3 hours ago
  • Cellular Phone
  • Boston, Massachusetts

I am so sick and tired the way metro cell runs. I pay $50 for a piece of junk. Even when I do have data not even able to watch youtube. Come on here. Fix this service. Your going to have lots of people looking for another cell company. I am starting to check out another cell company that will run. You metro need to start to please your customers. Start to improve this horrible service I cannot... Read more

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  • From mobile
  • Metro Pcs
  • 13 hours ago
  • by anonymous
  • #587579

This Alcatel Onetouch Fierce 2 is the worst phone ever. It gives me a headache , makes my eyes burn. U cant upload pics on Facebook. The text mesgs are delAyed. The worst ever. To top it off , I went to take it back, they said they cant take it back. And they were aware of the phones problems. Add comment

  • 1 day ago
  • Cellular Phone
  • Clermont, Florida
  • Sales Representative
  • 8
  • REVIEW RATING 4/5

Bought a bigger phone that I wasn't to happy by it's size. Liannette told me they are not making my smaller version any more. I walked in store this morning seeing the smaller version on display. Asked Liannette about what she claimed. She replies "I didn't put a gun in your head", wow what customer service, yet she didn't rectify my issue with my new phone. It's text I receive after two hours,... Read more

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  • 2 days ago
  • Cellular Phone
  • Boston, Massachusetts
  • Data Plan
  • 3
  • REVIEW RATING 4/5

Metro pc what is up with you. I annoyed. Nothing on your $50 plan works right. Even with data you cannot run YouTube without it taking such a *** of a long time to load. The internet is extremely slow and my I heart cuts in and out. I have seen $50 plan that run better than this. I came to metro pc because I was told it was a good service but finding out it works horrible. I am thinking if there... Read more

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  • 2 days ago
  • Cellular Phone
  • Largo, Florida
  • Billing Department
  • 4
  • REVIEW RATING 4/5

Was told by Metro PCS employee that I would owe $35.00 in January, 2015 for my monthly bill. I received a text from them (at 2:47am) that I owed 84.00 for January. Could get no help from Metro employees. The "contact us" on the website is FAQ's. Wasted my lunch trying to straighten this out at one of the stores near work, she couldn't or wouldn't help because they are franchised. Went to the guy... Read more

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  • Jan 25
  • Cellular Phone
  • Boston, Massachusetts
  • Cell Phone Plan
  • 4
  • REVIEW RATING 4/5

I pay $50 a month and I think metro pc needs to start thinking about making their customers happy. I pay for a service that you cannot watch YouTube, I heart cuts in and out, internet goes slow as *** even when I have data. This really makes me angry. I am trying to be patient but how long do you think a customer will stay if it is run like a piece of junk. Start working on getting for the people... Read more

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  • Jan 21
  • Cellular Phone
  • Boston, Massachusetts
  • Cell Phone Plan
  • 20
  • REVIEW RATING 4/5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will not even run and when I go to Pandora it is very slow loading also opening pages on the internet is slow. I think that the $50 plan should run a lot faster than the way it runs. You really need to work on the $50 plan. Would be nice to see it run better. I have been offered a... Read more

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I have tried paying my phone bill online, in the app, and at the store For tje past 3 days and I havn't been able to. I have jad no phone fpr 3 days because of them. Add comment

  • Jan 20
  • Cellular Phone
  • Boston, Massachusetts
  • Cell Phone
  • 19
  • REVIEW RATING 4/5

To whom this may concern. I recently purchased a phone from Metro PCS Downtown Brooklyn location , called the Alcatel One Touch Fierce. Well , the phone quality is horrible. I brought the phone back a day later and the store refused to exchange it because of "store policy". The Alcatel one touch downloads apps on its own , you cant upload pics on facebook or tweet pictures neither. Also there is... Read more

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  • Jan 17
  • Cellular Phone
  • Sacramento, California
  • Phone Service
  • 13
  • REVIEW RATING 4/5

No service since 12pm yesterday, phone shuts off during a call, while being without service I didn't get a heads up about what's going on with metro services but i always get a text when my bill is due (smh) been with them for 13yrs. I'm very upset not being able to use my phone when I paid my bill an they should have had a backup plan so this would have never happened. I feel they should give... Read more

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