Metro PCS Complaints and Reviews

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Metro PCS
Main address: PO Box 601119 75360 Dallas TX
1-888-8metro8 (1-888-863-8768), ,
  • 263+38 mobile complaints
  • $63.6K claimed losses
  • $211 average
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  • 2 days ago
  • Cellular Phone
  • Poor Customer Service
  • 5

After an hour wait to talk with a supervisor about paying my monthly bill -- which I could not do by ewallet, internet, or by phone -- I was told that even though my account is active in system, the Metro payment system is problematic -- so I must make a cash payment at a local store! When I asked if I could make a complaint by email to Metro, I was told that there is no way to make ... Read more

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Why everytime i go to localwireless sport not working?? Before its good. Add comment


  • Oct 10
  • Cellular Phone
  • Lake Worth, Florida
  • Positive Experience
  • 19

Thank you for the tips, they will be put to good use. Although I enjoy the inside tips, some of your arguments are not reasonable, it is very unfortunate that many companies hire any fool to answer customers calls just because they can pay pennies for that. You also need to understand that we the customers are the ones paying for all services, not MetroPCS, they are the one making the money. Sure... Read more

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  • Oct 09
  • Cellular Phone
  • Carmel Hamlet, New York
  • Phone Payment
  • 4

I have in issue that concern,s my phone payment can you contact me as soon as possible Read more

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Games do not connect to facebook no longer only with wifi this problem only seems to be with metro pcs service Add comment


  • Oct 04
  • Cellular Phone
  • Millville, New Jersey
  • Phone Disconnect
  • 27

First complaint, Now i think it's bull that if there's a problem with my Phone i can't speak to anyone about it unless i am paying my bill. Second complaint on 10/03/14 i made a payment of $80.31 in the metro pc store in porterville ca. It is now 12:00am 10/4/14 and my phone is now disconnected wich is bull *** seeing how i just payed my bill but i can't talk to anyone about it. If this problem... Read more

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  • Oct 01
  • Cellular Phone
  • Avon Park, Florida
  • Terrible Service
  • 43

I have been a metro customer since 2003 but lately I have seriously considered switching carriers. Since merging with t mobile, my service has been terrible! There is nothing fast about the network! I paying over $60/month for 4g service which is no longer offered in my area, which I was not informed of until after I paid for my next months service. When I asked for a refund, metro refused. What... Read more

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  • Sep 27
  • Cellular Phone
  • Phone Bill Payment
  • 62

I called metro pcs to pay my sons phone bill after trying to do it online where they don't charge you $3 dollars to pay it. The online bill pay system was experiencing "technical difficulties" . The incompetent employee asked me my credit card info three times and tried to process the payment and she told me call back in an hour our systems are down the payment won't process. So when I call back... Read more

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  • Sep 25
  • Cellular Phone
  • Englewood, Colorado
  • Service Termination
  • 2
  • 2
  • 48

I hate Metro PCS cs!!! The company forced me to upgrade my phone after threatening to terminate my service because they migrating away from CDMA phones and REFUSED to waive the upgrade fee. After I gave in and paid the costs of the new device I discover that the *** *** phone they suggested has NO *** INTERNAL MEMORY SPACE!! With all the *** preloaded apps taking up all the space I'm barely left... Read more

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