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BE AWARE OF METRO PCS STORES RETURN POLICY!

THEY WILL MAKE IT IMPOSSIBLE FOR YOU TO RENTURN ANYTHING! AND THEN TRY TO TIE YOU UP TO THEIR HORRIBLE SERVICE.

On March 30, 2011 shortly before the store time to close, at 7.58 PM, I purchased a new phone, its accessories, pre-paid a month of usage and switched my phone line from ATT to MetroPCS.

Soon after I arrived home and tested the phone I realized that I made a mistake. As the store was already closed I had to wait till it would open on the next day. In the morning of March 31, 2011, I went back to the store where I purchased the phone and explained to the same customer service person that sold me the phone that I am a realtor and my phone is my main tool of work. The phone that I purchased did not fit my necessities and I was also having problems with the service, not receiving text messages from Clients and getting my phone calls dropped. She said that the service would soon improve and that I should keep the phone for a while and that I would eventually get used to it.

I asked her to then exchange the phone for a blackberry, which was what I originally had with ATT and was ideal for my business. She refused to exchange the phones and said that she could not take a refund either and showed me her return policy, which was not disclosed to me before or during the purchase. On it says that you may return the phone within 7 days of original activation date and must contain less than 60 minutes of airtime usage on call timer. She said my phone had 60 minutes and 15 seconds of airtime.

Unfortunately I didn't know about their return policy prior to the purchase. If I did, I would have never tried a new phone and service provider for my business knowing that I would be stuck to it. I asked to speak with a manager and she declined to give me his/her name or contact information. I called the 1888 8METRO8 number from the store hoping for a solution. They told me to go to their corporate store. The closest one was 40 minutes away in Lake Worth.

Immediately after speaking with the customer service person I turned off my phone (afraid to add any more seconds of airtime and be denied a refund/return and with that lost several business calls). In fact, I was already missing business calls and texts even before knowing that I could not use the phone.

At the Lake Worth corporate store, after 1 hour in line waiting and without using the phone, the service person told me that they could not help me as I had purchased the phone from another store and that if I had purchased it from them, they would be glad to give me a refund.

I then drove home to look for the owners of record of the store to try to locate them and speak with them. All numbers that I tried were either disconnected or did not work. I found their Corporate history and another store they owned also in Delray. Called the store asking for the manager several times and he never returned my call. I drove to the store, and they said the manager was not there and that they could not help me and that I would not be able to return the phone.

After all the driving around, frustration and lost businesses and working hours, I decided that I could no longer keep the phone off, as I had to answer my business calls. I kept trying to reach the store manager for another day without success and finally gave up. I went back to an Att store and changed my phone line back to them. ATT Service is more than double the price, but works and I deeply regret having tried to switch.

I then put all the Metro PCS merchandise back in its original boxes and priority mailed it to the store, attention to the owner of record, with insurance and signature delivery, along with copies of the receipt and with a note asking them to immediately refund the full amount of the purchase on my debit card used with the original purchase. Days after I received the signature receipt in the mail dated as received on April 04, 2011.

As they accepted the phone back, I hoped to receive my refund. I waited for days for it to post, but realized that even though they accepted the phone in the mail, they never refunded my money nor contacted me to have the issue resolved. They simply took the phone back and kept my money.

On April 08, 2011 I went to my bank and filed a dispute.

However, my bank said that the merchant declined to credit my money back and that I would have to resolve the issue directly with the merchant or file a law suit. To file a law suit it is going to cost me at least another $ 190.00 plus all the time and aggravation.

Please help!

I want my money back!

Why do you have different policies for different stores and for online purchases?

Shouldn't the consumer have some time to try the product and service to make sure it is the right product and service for their needs?

Monetary Loss: $526.

Location: Boca Raton, Florida

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Guest

Pfft, even with cases. I bought a case to replace the one I had.

I needed both kickstand and belt clip.New case only had kickstand. I return to the same store with my receipt. Would they exchange the case that was the same price? NO!

Still in the box, not even used. I try and show them on the receipt that I had 14 days. Which clearly states you have 14 days to return accessories ("Device"). So the dealer goes, I will sell it to you for $20 instead of $35.

I just look at him. We exchange a few words (me being friendly still). Then he says... I will sell it to you for $15.

I am like, fine. Whatever. Thanks for the damn $50+ case ($35 for first $15 for the next). In my mind...

all they care about is making a sale. They do not give two s**ts about customers at all. All about the $$. Which makes me think they work off of commission, maybe.

It's all a scam and now I am very unhappy with this company. About to call someone and find out if this is true or not, but then again. They would probably run me in circles. Even though just a case, that's $50.

Should just went to amazon. Probably half the price.

Guest

What if I was never given a receipt for purchasing my phone and I want to return it and get my money back, what do I do?

Guest

I have been with Metro for a decade. They metro stores are scamming hardworking people.

The phone I purchase is terrible. After I did research a I learned that my phone is a very low budget phone and you can purchase it from other company's very cheap. Also, Metro gave with the purchase of other equipment free head buds, then the stole them back from the bag.

I knew something was wrong, but couldn't see due to the distance rule for Covid19. I think it's time for me to find a new company.

Guest

I put my son a phone to replace one that was stolen he had a couple of days and realize that he had no service from the towers. All his calls kept dropping in the middle of a conversation, and when he took it back to the store they told him that he had no insurance on it so therefore he couldnโ€™t return it it was a no return policy. So basically he couldnโ€™t send it back to the factory for a repair of whatever was wrong with it, and he stuck with his phone it doesnโ€™t work

Guest

They should post the return policy so it's noticeable

Guest

I bought a brand new phone, never used it and returned it the next day. It's been 7 days now.

The clerk told me 24-48 hours. So I called up to the store and the guy who sold me the phone said it's nothing he can do and everyone needs money wtf? I spent $300 and returned the product and still haven't been refunded. He was so rude like I was causing him a problem.

Then I went on Amazon because I still want a new phone...same exact phone for $169 not 300!! If I knew that I could purchase brand new in the box phones on amazon for less I would've done that first.

Raeanne Erl

I am also getting bad information from metro Im furious, my advice look before you leap on this company Monaca

Loveta Jkj

i had almost the same experience.. got the new phone from metro was not getting text messages they were going to my unactivated cell phone still and since i had talked over 60 minutes they wouldnโ€™t do anything and i noticed on my receipt it says bangala services!? wtf!

Bryanna Bzl

I have phones exactly two of them alcatel that I purchased and paid over 250.00 dollars for. The phones were crap, the head phone Jack's didn't work, it took forever for calls to connect and when the calls did connect the other person sounded as if they were under water!!!

I was being charged 110.00 a month for the *** service. Will be seeking a refund!!!

Guest

Your bank needs to honor the return policy that Ghettro PCS signed with you unless you technically went over any limits. I'm currently in a dispute too but I will be vindicated because I can prove everything I say.

Btw, ad a last resort breaking a window or two in the dead of night does wonders to distress yourself. Only legally bought windows of course hehe ;)

Guest

The language in the start of service form is vague and tricky. My cell service did not work for me and I also requested a refund, even knowing the language.

It says "full" refund, so one would believe you can receive a partial refund, at the least. The store I purchased the phones from denied me for the same many of you stated. I did reach out to the company executive via email and he responded within 6 hours by email. That was huge to me because his response was quick, direct and helpful!

I cannot say anything bad about Metropcs because of his response and intentions on getting this resolved for me. With every road bump I faced with the staff that I purchased the phone from, he offered another solution and stated that they would look into what I went through.

In the end, I received a FULL refund the VERY next day the executive responded to my email. Be persistent.

Guest

I am going thought this right now with them for two phone we just bought two days a go for .

Guest

Metro pcs customer service and return policy is awful. They do not take returns on accessories even if it is in the original condition.

I purchased a charger which I didn't need, went to the store 2 days later with receipt and charger in original box and condition. They refused to accept it, however very eager to sell you something that you can't return.

Guest

Metro is horrible at following the rules they post.

Guest

I am presently considering leaving Metro pcs as well with the misleading advertisements and/or store representatives.

Guest

I've been with Metro PCS for 4 years. Yesterday i bought my second upgrade.

I don't like the new device so 2 hours later I went in for a refund of the $255 i spent. Metro PCS does not refund for upgrades, only new.

Because of this disloyalty to long term customers, I'm going to another carrier.The rep behind the counter actually said to me: "You're on that side of the counter, you don't matter"!! Im going to report this to their corporate office in Texas on Monday.The first store I went into told me this phone was not available at all in the United States so he tried to sell me a more expensive phone.Metro PCS employees are awful.

Guest

Me, my husband and my sister bought ours in May 6th 2018 and the services is *** Any other place to add hotspot is 10 dollars these knuckleheads charged me 40 for what ? The *** don't do anything but say loading

Guest

This happened to me yesterday omg.

Guest
reply icon Replying to comment of Guest-1475306

Hi this happened to me yesterday too. The phone is too large and flares up my fibromyalgia.But they do not give a ****.

Guest

I also tried to return a phone after less than 24 hours. On the receipt half way down he showed me that only "NEW" customers get a refund but since I have Metro already, no deal. He offered me $30 for the phone if I bought an upgraded phone.I should have been made aware of the No Return Policy!!!

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