According to Metro's propaganda, activating a new phone is as easy as dialing *228. That's where it all began to go south. The automated system just provided errors, which eventually got us to a real, live, breathing rep. From him, we discovered that you need some obscure 8-digit security code to do anything. Since she had been a customer for many, many years without ever needing that secret code - she, of course, had no idea what it was.
The helpfull service rep informed us that the ONLY way we could activate this new phone was to travel to a Corporate Store, where they could verify her identity in person. We live rural. The nearest Corporate store is 45 miles away (90 miles round trip). It was several days before we could get to that store, having to wait for a day off from work to make the journey.
She went to that Corp store today. They activated the new phone without issue. However, when she got home, we realized the new car charger, which I purchased seperately and she had taken with her in the phone box, was no longer in the box. Obvioulsy the store employee had removed it and failed to replaced it upon her exit.
The "simple" solution would be to call that store, ask them to look for the it (as I'm sure it was still laying on the counter), and kindly mail it to us!. I didn't think it was fair to require us to drive 90 miles round-trip to correct a problem they caused:.
That store has a local phone number listed, which I called 20 minutes before their closing time (7:00 PM).. All I got was an automated system and NEVER offering any option to speak to a live person'. I resorted to the 1-888-874- customer service number - which repeated all the same useless options as I had been subjected to calling the local store?. By this time I was becoming pretty heated;.
Eventually, after punching enough erronious responses, I was connected to a live customer support rep - who incidentally, spoke with such a strong foreign accent, I had difficulty understanding her,.
I explained the problem and asked how I could contact the store directly, bypassing the useless automated options offered, so I could speak to a live employee at that store;.
Guess what the bottom line was/is . . . YOU CAN"T!!!!!!!!!!!!!!!! She said "I'm very sorry, but we don't have any way to contact them other than the phone number you already have."
So . . . . my ONLY two choices are 1) drive 90 miles, burn my fuel, take time out of my day, and return to seek out the *** at the store;
or 2) blow it off and purchase ANOTHER charger - once again spending money out my pocket for their F-up.
This entire minor problem could have been simply and very easily rectified had I been able to jsut call that Corp Store.
But, instead, I have absolutely NO, ZERO, NADA good things to say about this so-called "customer service" and I AM ANOTHER PISSED CONSUMER!!! I will never recommend this company to anyone. 35b2457
 Comments (1) |
| 1. Written by RS Guy on December 29, 2011 Seriously? You bought a prepaid cheap phone, with crappy service and the are shocked to find out it is a cheap phone with crappy service? You bought a phone built by the lowest bidder, outsourced to the cheapest company, and received the customer service you pay for: none. You want a well built, phone and an American from Tennessee to speak with you, buy Sprint. |
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