MetroPCS warranties & service are a joke

MetroPCS Blackberry Curve Complaint 

 

I recently bought a MetroPCS Blackberry Curve as an update. (it was actually an early Xmas present from my sister, who was unaware that I was planning to leave MetroPCS as a service as soon as I could; so now I'm potentially locked in for some amount of time -- she was going to take it back, but they claim that "there are no returns for "updates"", which I'm pretty sure is illegal (in most if not all states), and I already hurt her feelings by bringing it up, so I just accepted it and let it go -- as if that wasn't bad enough, my signal strength is as bad as my Kyocera was and the Internet is really slow) 

 

It had a "FREE Headset Coupon" inside the Blackberry box. 

 

I took it into the Chico, CA store (at the Mall) and the woman said she couldn't just give me a headset. 

 

I had to either purchase something or make a payment. (if I was more paranoid, I would think this was a scam) 

 

So I made an advance payment for December. 

 

Which cost me $3 extra because I made it at the store and not online like I usually do. 

 

When I went out to my car and tried the headset (which was pretty cheap-looking, but what do you expect for "free", although Blackberry's aren't cheap, so you would think it would be a nicer headset), IT DIDN'T FIT. -- The plug was too small. 

 

So I went back in and told the woman and she said that is the only headset they give away for the coupon. 

 

I explained that that doesn't make sense, because the coupon was INSIDE the Blackberry box. 

 

Why would you put a coupon inside a Blackberry box for a headset that doesn't work with a Blackberry??? 

 

She said there is nothing she could do. (which is typical customer service from MetroPCS -- she also made the comment that "This is the only headset we give even if you have a Blackberry", which she knew I had, because I talked to her about it and had it in my hand, and the way she said it, it sounded like she knew about the problem, but didn't bother mentioning it, probably hoping I wouldn't notice until I got home, and if I bothered coming back in, maybe she would be lucky and not be working then, and/or she was talking the usual crapola that you hear from MetroPCS store workers all the time) 

 

So I ended up paying a $3 fee that I wouldn't normally pay, for a headset that doesn't work, plus taking the time to go into the store and deal with all of that. 

 

So now I feel ripped off. (and, in a way, I was) 

 

I should at least get my $3 fee refunded, or a Blackberry headset. (and MetroPCS needs to fix this ridiculous issue) 

 

p.s. Every person I've ever dealt with at a MetroPCS store (multiple people at more than one store in more than one city over the last few years) was a very poor customer service representative to the point where they gave MetroPCS a bad name. (eventually, it became somewhat comical) It's almost like that's a requirement for the job. Very odd. (you would think that statistically you would get at least one person who was friendly, pleasant, competent, caring, didn't have some type of an 'attitude', usually either a pissy attitude or one like "you must be confusing me with someone who works here", etc.) 

 

Based on all of the complaints I've personally heard from people and read online, they must seriously be losing a lot of money. I've steered many people away from MetroPCS who asked about them, their phones, their service, etc. Every month when I make my bill payment, I do so grudgingly, because I feel like I am being ripped off... again. 

 

It's too bad, really. MetroPCS was a good idea. I can only imagine what the stockholders would think (if there are any) if they knew how the business was being run and how it was affecting their valuations, dividends, etc. I also hear that there is more than one class action lawsuit people are calling for.

STFU!!!!

Let them know how you feel 

 

 

Greg Pressly 

Vice President - Customer Care 

+1.214.265.2550 

 

 

MetroPCS Communications, Inc. 8144 Walnut Hill Ln Ste 800 

Dallas, TX 75231-4345 

USA

To Marco a few years ago we had a Verizon Wireless plan and I had a StarTac phone and it's a good thing too it fell out of my purse and I ran it over with the Suburban that I was driving. Oops!! Believe it or not the phone still worked after that only the display didn't work. I had the insurance so I went to the Verizon nearest and exchanged it for another phone. I got a used phone not even refurbished including the last 10 phone calls the previous holder had made. They took my card out and put it in the next phone and sent me on my way. I was out within 10 minutes probably but getting a phone including the names and phone numbers made by the last person is somewhat unethical. Maybe just me being oversensitive but I don't think so. I would be very angry if it happened to me.

I have found that you will get much better customer service at Metro corporate stores vs franchises. I bought 4 phones during their family plan promotion and after 2 weeks one of the phones started acting up. I took it to a corporate store and they swapped it for a new one in about 10 minutes flat. A couple days after that, my home charger quit working and I took the charger to the franchise where I had just spent almost $500 a couple weeks earlier and they tried to charge me $15.95 for a new charger. After I dropped the 'F' bomb and the 'BS' bomb a couple times the salesperson got his boss on the phone and they finally gave me an after-market home charger and told me that if IT went bad it would not be replaced for free. I should have given them *** for that too but I was in a hurry

My cellphone had a software problem and I took it to a metropcs store. They changed it and gave me a refurbished phone without the camera lens and signal problems. I went back to the store to change it again and they wanted to give me another in the same condition. I decided to ask then to return my money and my original cellphone to go to another store to change it and they did not want to do it.  

Do you know if the warranty says if we are supposed to get a new cellphone or a refurbished one?

I have been a Metro PCS customer for a year!! The service is wonderful & affordable! Warranties on phones SUCK!! Any knowledgeable cell phone customer knows that!! I love the service and the customer service I have received!!