The TRUTH about Metro PCS....

I see a lot of people carrying on about how horrible Metro PCS is. Well I work for a Metro PCS in Connecticut and am here to let everyone know about how things are SUPPOSED to work.

1)Return Policy: As long as the phone is UNDER 60 minutes TALK time and LESS than 7 days old with no water or physical damage you should receive all of your money back (for the phone and the plan) NO QUESTIONS ASKED. THERE IS NO RESTOCKING FEE. You can text and use data plan as much as you want but if you go over the 60 minutes talk time or bring the phone back after the 7 days it's yours. I found out recently that the day your purchase your phone is considered day one. So if you purchase on a Monday you have until Sunday to return it. METRO PCS DOES NOT ALLOW YOU TO RETURN ACCESSORIES so I would make sure the service is adequate before purchasing.

2)Bill payment. The day you purchase your phone is considered your anniversary date. The bill will be due the day before you purchased your phone. For example if you buy the phone on 5/4/2011 your bill date will be 6/3/2011 and it will be due every 3rd thereafter. If you don't pay your bill on the 3rd it will go off at about 11 am (eastern standard). If you pay from 6/4-6/9 YOU STILL HAVE TO PAY YOUR BILL ON 7/3. HOWEVER if you come in on 6/10 you can do what is called a bill cycle reset. Basically you pay an additional $5 on top of whatever your bill is and (for the sake of argument) your next bill due date would be 7/10, giving you the full 30 days of service.

These are ALL things they should be telling you and if not I do apologize. I care a great deal about my customers' satisfaction and Metro PCS as well. If you have any other questions please leave your email down below and I will answer anything else you would like to know about Metro PCS. We need to have our name restored. And the only way to do that is by informing the public about these things. I wish you all the best and if you are ever in Connecticut and need service I am here and will do all I can (within reason) to make you happy.

119641cd review #269109
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Dec 29, 2014 San Francisco, California

Why do my phone service sucks now.. I use to have full bar for the past couple year an now it's down to 1-2 bar and when I'm on the phone I be getting drop calls too.. I been in the same location for 14year and have this same phone since 2010... It just started happening like 3 month or so.. I heard that metro does this to make you buy/upgrade a new phone

1 1 Reply

Nov 16, 2014 Mountain View, California

Can I get a call log or any papers saying that I've Been with this provider since day one of service with dates and name included. I need it for every month that I've been with metro is that possible to get?

0 0 Reply

Oct 09, 2014 El Paso, Texas

Wish this had been explained to me. I feel cheated, since I pay for a MONTHLY service I'd expect to get a full month's worth of service. What a bummer.

2 2 Reply

Sep 19, 2014

I would like to get new phone and new number but I still want to keep my billing date the same and under my mother in laws name. I was told by workwr at metro that I need to do it 10 days before auto billing so it can stay the same. my mother in law said it is not under auto billing, what are my options and how soon can I get my new phone? My email is

1 0 Reply

Aug 23, 2014

Boo hoo metro pcs touched me in my no no spot and I screamed and ran away. It's my body and nobodies body but mine. I hate you metro pcs our was that my uncle diddles. Either way I blame metro it's American way. Cry cry cry and don't *** about it. It stops being rape when your driving to your rapist house

1 3 Reply

Aug 09, 2014 Port Charlotte, Florida

If I have a bill due Sunday and I get paid on Monday will they turn me off?

3 6 Reply

Aug 05, 2014 San Diego, California

If I have the 4/100.00 lines can each person make a payment online for 25.00 making the 100.00 total bill ?

0 0 Reply

Sep 04, 2014 Norwich, Connecticut

They can do that, but if any one of them doesn't pay on time then they all get shut off. It's generally best that all the money be given to one person prior to paying the bill in full, but I understand. My siblings and I do a 3 for $90 with the same set up that you use. So far, they always pay on time when they are at their separate campuses so we don't have any issue.

1 0 Reply

Aug 02, 2014

Thank you for the billing information. It was exactly what I needed to know. I have only had the service for one month and it's great. Gonna get another line for my partner and turn him on as well. Oh and I'm gonna get him a Metro account too.

2 0 Reply

Jul 29, 2014

I live in denver and . Have the 60 plan and today i got a text from mexico and i was able to reply back.. but i dnt have that feature added on my plan. Did it activate when i replied??

1 0 Reply

Jul 26, 2014 Austin, Texas

0 0 Reply

Jun 27, 2014

They keep spamming me via text, telling me to buy a new phone because the network in Vegas is changing. I just bought this phone less than a year ago for $500 (Samsung Galaxy S III) and they will apparently give me a $199 credit towards a newer phone. Well the problem is, I don't live in Vegas any more and should not have to upgrade as the signal change is only there and New England. I was told by customer service that I had to go to Vegas (2000 miles away by the way) or change my number that I have had for several years. Otherwise, they will deactivate my account. This is flat out extortion! I like my Vegas number, it is the one I give out to everyone and I like my phone.

0 0 Reply

Jun 02, 2014

Making sure they don't keep cc # on file from last time cause I helped someone one month. One month only

0 0 Reply

May 05, 2014

For all those who apparently have no concept of paying their bills on time or early to prevent BS from happening:
I also work for Metro PCS and I found a way to reset your bill any time so long as you're willing to pay your bill all over again.
All you need the people on the phone to do is make you a new account and then have them merge your current phone onto the new account and then pay your bill. Your anniversary date will be the new date henceforth.
Don't want to pay the bill again? Then just pay early one month and keep paying whenever you want to from then on. You'll always have that credit and you'll never be late anymore. How is it so hard to just pay your bill on time or early? I've left my phone with a $45 credit for almost a year now and still kept up on it. Not exactly a big investment.
And lol, going to Consumer Cellular or Boost or SIMple Mobile. And they call Metro PCS the Ghetto service HA!
The service with T-Mobile added now is great. The ability to use unlocked phones is awesome. My service is better than it ever has been and I'm getting 4G LTE in Norwich, Waterford and New London. It's sad how many people on the internet think that their opinion matters or sounds educated when they can't spell or go a sentence without cussing. What a great demographic.

2 2 Reply

Apr 10, 2014 New York, New York

i tried to pay my bill with the phone app Tuesday night and was told to call the 88 metro number cause the app was not working.. i called the number several times and entered my debit card info etc. and each time it seemed to malfunction ... finally i got a person on the phone and he told me to wait till two AM and do it via the app and no worries... So i did that and got a confirmation number.. but when i went to the bank to get my money off my debit card I found I had been charged Twice plus $2 fee, but its in "pending transactions" section on my online statement.. I do not know if i will get my 47 dollars back or be ripped off.. I got no record of it but that i called the number a few times... money is very tight and the debit card is attached to my job and now i have only 19 dollars on it and it should be 66 and because of this I will not be able to buy groceries and take care of my daily necessities... when i phone people at the Debit Card company bank number or MeTRO PCS i get a runaround.. HELP.

4 2 Reply
metro sucks

Jul 20, 2014

Yep same *** here. Metro pcs is a complete ripoff and the WILL be giving my money back. I hate this company.

0 1 Reply
black dred

Mar 02, 2014 Mishawaka, Indiana

In what year did Metro PCS came to Florida?

1 0 Reply

Feb 17, 2014 Clermont, Florida

I cant log into my account because my password keeps getting changed but not from me. Can someone tell me what I can do about this

0 0 Reply

Feb 17, 2014

Call customer service but push the button for 'activate new phone'. They'll typically pick up faster. You should have a secret question on file and if you answer it they'll access your account. If you can't they wont help. Good luck.

0 0 Reply

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