1)Return Policy: As long as the phone is UNDER 60 minutes TALK time and LESS than 7 days old with no water or physical damage you should receive all of your money back (for the phone and the plan) NO QUESTIONS ASKED:. THERE IS NO RESTOCKING FEE.. You can text and use data plan as much as you want but if you go over the 60 minutes talk time or bring the phone back after the 7 days it's yours'. I found out recently that the day your purchase your phone is considered day one,. So if you purchase on a Monday you have until Sunday to return it.. METRO PCS DOES NOT ALLOW YOU TO RETURN ACCESSORIES so I would make sure the service is adequate before purchasing!.
2)Bill payment;. The day you purchase your phone is considered your anniversary date. The bill will be due the day before you purchased your phone. For example if you buy the phone on 5/4/2011 your bill date will be 6/3/2011 and it will be due every 3rd thereafter. If you don't pay your bill on the 3rd it will go off at about 11 am (eastern standard). If you pay from 6/4-6/9 YOU STILL HAVE TO PAY YOUR BILL ON 7/3. HOWEVER if you come in on 6/10 you can do what is called a bill cycle reset. Basically you pay an additional $5 on top of whatever your bill is and (for the sake of argument) your next bill due date would be 7/10, giving you the full 30 days of service.
These are ALL things they should be telling you and if not I do apologize. I care a great deal about my customers' satisfaction and Metro PCS as well. If you have any other questions please leave your email down below and I will answer anything else you would like to know about Metro PCS. We need to have our name restored. And the only way to do that is by informing the public about these things. I wish you all the best and if you are ever in Connecticut and need service I am here and will do all I can (within reason) to make you happy. 35b1b15
 Comments (9) |
1. Written by mrs b.c on January 27, 2012  I HAVE BEEN WITH METRO PCS SINCE THEY FIRST HIT FLORIDA.I LOVE THEM.OF COURSE THERE ARE OCCASIONAL PROBLEMS...ITS CALLED LIFE...NOTHING IS PERFECT.THE FEE FOR PAYING YOUR BILL IS A LOT CHEAPER THAN THE TAX YOU PAY TMOBILE,SPRINT AND ALL THE REST. |
2. Written by slynn on November 22, 2011  I've had my phone just over a month and have had nothing but constant problems. Every call is either in and out and both parties can't hear the other or I get disconnected. At home I have even connected it to my wifi and still sucks. At first it would send mms messages, then it took about 5 hours and now it takes days. I got fed up and went into a corporate store twice in one day and the second time he just looked at me and told another girl to replace my phone even thought he could not find anything wrong with it. Many times during the day I look at it and it says "no service". Every time I call for help I get disconnected - EVERY time! Can't just call back to customer service...NOOO have to go thru the whole digital help crap all over again. Today they created a ticket number and I have to call back in three days to see if they can resolve why I can't send a photo with a text. 3 days! That is some *** service now! Every time I call, it's been many now and within just one wonderful month of being such a special metro pcs customer, they do a hard reset, an update... you name it, same things every time. Cheaper service, all unlimited, no contract.... isn't worth it if the service sucks or doesn't work 95% of the time. So, in a month and 10 days - I am unhappy, totally unsatisfied and majorly pissed off. Amazing... surely I can't be the only person in Texas to be pissed off at the wonderful Metro PCS. What a mistake I made! |
| 3. Written by NicholLee on November 15, 2011 I agree with Dee smith. the day i got the phone it took me 2 hours to just activate it cause the automated system would not let me talk to customer service and wen i did i got a Hindu who could barely speak English??? now my phone keeps saying searching for service its been like this for 2 hours and i missed probation because of it. complete bull |
| 4. Written by Stop Whining on November 11, 2011 Scotty seems like the type who can never be satisfied. Not all Metro PCS locations or stores are bad. And I'm sure you've never been anywhere outside of your neighborhood so can only comment on what you know. They actually have some AWESOME phones that are right on par with all the bigger companies but keep getting screwed out of your money. People like MrMetroPCS seem to actually want to help but you're the type who can't be satisfied. It's all the better that you aren't a customer. Instead of complaining on a site perhaps you should just get an overpriced Verizon phone and be happy. ***. |
| 5. Written by scotty2756 on November 9, 2011 they never will fix it cause the growing population is poor and thats all poor people can afford so hey its not the first time the poor have got walked on they also rely on the illegal aliens who dont belong in the us anyway they dont deserve to be in business |
| 6. Written by scotty2756 on November 9, 2011 the truth is metro is the crappiest cellphone company their is their customer service both in stores and on the phone id give 0 stars and the phones they sell are the worst cheap piles of junk ever and they charge a lot for them they could care less about the consumer thats why they have big security guards and ghetto salespeople they should change the name to metro ghettro worst company ever in the history of wireless service |
| 7. Written by Ccab 04 on November 5, 2011 You get what you pay for it took me 10 min to download this page |
| 8. Written by MrMetroPCS on November 3, 2011 When an issue arises I always tell my customers to come to the store and I will take care of dealing with customer service. Yes I am well aware that it is a hassle from a customers end to deal with them which is why I would rather deal with them than the customer. THAT is customer service. If that is not to your liking, you always have the opportunity to leave us and take your business elsewhere. Not every company is for every customer and I for one do all I can to make the experience a good one. And so far I've had no complaints and am always thanked for my dedication to my customers. Not all reps feel the same way unfortunately. And I'm sure that corporate CAN do better but they simply haven't addressed the issue. Until they do (and even after) I will do all I can to make my customers happy. |
| 9. Written by dee smith on November 2, 2011 The problem is NOT what you all are suppose to tell us when purchasing a phone/ phone plan--- the PROBLEM is the customer service ( if you ever get a "LIVE" person) and that annoying automated pre-recording service ( and they say robots/pre- recorder systems can take the place of a breathing-talking- thinking- human? If so, Metro PCS is sure proving otherwise, its a piss poor idea). By the time a customer agent does come on the phone to resolve your billing,or technical issues, YOU WILL NEED ANGER MANAGEMENT THERAPY & Medication for your nerves. It almost feels as if they have to create a human being, then train the person to talk & think as a metro PCS customer agent-- just to answer 3 phone calls a day. It's ridiculous. Low cost& fixed rate phone plans--should not be a substitute for poor customer service. For Goodness sakes, what's wrong with having BOTH, or is that too much to ask for these days? I rather return to a contract based phone service provider ( sprint, verizon, At&t, etc.), than deal with a automated pre-recorded, no customer service headache. You can DO better Metro PCS, SO FIX IT! |
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