Dishonest and sleazy
business practices. Don't shop here or the other 3 MetroPCS stores nearby. They're all owned by the same person named Joe. I can't speak for the company on a whole. I purchased a Samsung Indulge on June 9, 2011. I was helped by a female named Anna. She was polite and courteous. So was a tall, dark hispanic gentleman with an
accent. (This guy helped me choose the phone and Anna rang everything up). I spent $430 total for the phone, first month's service and a $40 warranty Anna persuaded me to get. I specifically asked Anna (3 times) what their return policy was because I wanted to make sure that everything works out fine, with both the phone and their service. She said that they had a 7 day return policy, no questions asked. I also confirmed with her what I'd be able to return (everything but the 1st month's service $40) which I understood and agreed to. I had her verbally tell me that I would receive a full return on the phone and the warranty, totalling $390. It turned out that it wasn't for me. I wasn't happy with the phone and most of all was not happy with MetroPCS's coverage (or lack thereof). No service at my house at all and many areas my drivers needed. So I went back to the store on the 16th (7th day). It took over 2 hours to do the return. They tried everything to prevent the return. They 1st said that it was the 8th day not the 7th. Anna had inadvertently handwritten 6/8/11 on one receipt while the POS receipt said 6/9/11. The guy tried to tell me that the POS's date was wrong, not Anna's date. I told him I didn't care what he thought. The POS receipt states 6/9/11 and that was what I was going by. He then had me wait at least 45 minutes while he got his
boss Joe on the phone. He then tells me that he has good news. That his boss approved the return. I couldn't believe that I was there for over an hour now and that an establishment like MetroPCS needed a JoeSchmoe to approve every return. He then proceeds to tell me that, however, there is a 25% restocking fee, also that the $40 warranty could not be returned. I got heated. Anna said nothing of that sort WHATSOEVER!!! Neither did the guy who was present. I swear I wish I had everything on tape. I couldn't believe that these guys were trying to lowball me. I started to get very agitated at this point (an hour and a half in the store now). I tell him that I wanted to speak with Joe the boss. I start explaining to Joe what Anna had quoted. Full return for everything minus the 1st month's service ($40). This guy Joe sounded like a hustler. After listening to my ordeal. He said that actually they're were no refunds in the store at all. And that he could not speak for Anna as he was not there (and she was conveniently on vacation). Also stated that he was doing me a favor by giving me anything at all. I have to say, I felt as if I were dealing with a street thug. His unprofessional attitude and total lack of customer service made me feel so out of place. I thought I was in a reputable store like Walmart, Bestbuy, etc. After negotiating back and forth with Joe the boss (which I couldn't believe I was doing) I ended up taking $250. I lost 2 and a half hours of my time, $140 and also received $115 parking ticket in the meantime. I was purchasing this phone for one of my drivers as a test. That's why android was important (needed Google Navigation). I ended up purchasing 10 MyTouch 4G's at $250 each on a $50/month prepaid plan with TMobile. Joe, if you ever get to read this. You don't know how to do business. You have the worst business ethics I have ever experienced. You lost thousands of dollars due to your sleazy
business practices!. TMobile now makes $6,000 a year off of me not to mention the thousands they have made and will continue to make with phones I buy from them:. I happen to be a real techie guy.. I love new toys'. iPads, phones, gaming consoles, home theater systems, etc,. I just have to try out a new toy or service when it comes out/. I have dealt with almost everyone, BestBuy, walmart, NewEgg, etc.., and have never come across anything like this:. I will go out of my way to tell everyone I know, tens of thousands of customers, not to deal with MetroPCS and especially not to deal with Joe the boss. KSN 35b1d58
1. Written by Shameful on October 19, 2011
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